FAQs

How can I contact shopfavela?

You can email us at infoshopfavela@gmail.com where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?

Yes

Can I change or cancel my order?

Since our products are delivered instantly, you have to contact us under infoshopfavela@gmail.com

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

Instant after purchase

How long will it take to receive my order?

Instant delivery

What if I don't receive my order?

Will I be charged with customs and taxes?

How do I return an item?

Please contact us at infoshopfavela@gmail.com within 14 Days after your purchase.
After 14 Days there are no returns possible.

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

Country/region

FAQs